1. Introduction

• The Buyer can access the Seller’s Website at www.kparkerjoinery.co.za.
• These Terms & Conditions govern the ordering, sale, and delivery of Made-To-Order products.
• By using the Website, the Buyer agrees to these Terms & Conditions.
• The Seller manufactures Made-To-Order products only after confirmed payment.

2. Important Notice

• These Terms & Conditions apply to consumers under the CPA, ECTA, and POPI Acts.
• Certain clauses may limit liability or create obligations for the Buyer.
• The Buyer is responsible for understanding these Terms before placing an order.
• Nothing in these Terms is intended to unlawfully restrict statutory rights.

3. Definitions

• Seller: K Parker Joinery CC.
• Buyer: The person or company purchasing products.
• Made-To-Order (MTO): Products manufactured after payment confirmation.
• Goods: Standard MTO products.
• Special Order Goods: Custom-sized or altered products including glass products.
• Third Party: Independent service providers such as couriers or installers.

4. Create an Account & Use of the Website

• The Buyer must create an account before ordering online.
• The Buyer is responsible for all activity under their account.
• The Website may not be used unlawfully or to interfere with operations.
• The Buyer must be 18 years or older or supervised by a legal guardian.

5. Conditions Applicable to Contracts

• Orders are only accepted once full payment is received.
• A Production Confirmation Notice confirms acceptance of the order.
• Orders may be cancelled subject to cancellation fees.
• Bulk purchases must be handled directly through sales representatives.
• The Product Guide forms part of these Terms & Conditions.

6. Made-To-Order Goods

• Products are manufactured according to standard industry practices.
• Colour, grain, and appearance variations may occur.
• Product descriptions are general guides only.
• The Buyer is responsible for ensuring correct sizes and specifications.

7. Made-To-Order Special Order Goods

• All glass products are classified as Special Order Goods.
• The Buyer is responsible for ensuring all specifications are accurate.

8. Errors

• The Seller will take reasonable efforts to ensure Website accuracy.
• The Seller is not bound by incorrect information displayed on the Website.
• The Buyer is responsible for confirming product suitability.

9. Price

• Prices exclude delivery unless otherwise stated.
• Prices include VAT.
• Prices may change due to exchange rates, labour, transport, or material costs.
• Additional costs arising from Buyer changes are payable by the Buyer.

10. Payment

• Secure online payment facilities are used.
• Payments may be made via debit card, credit card, EFT, or Instant EFT.
• Orders will not proceed until payment is confirmed.
• The Seller may request additional payment verification information.

11. Delivery of Products

• Products are considered in good condition at dispatch.
• All risk transfers to the Buyer after delivery or collection.
• The Buyer must report shortages or damage within 24 hours.
• Delivery schedules are estimates only and not guaranteed.
• The Buyer must provide access and unloading arrangements.

12. Non-Acceptance by Buyer

• Storage charges may apply if products are not collected or accepted.
• Products stored remain at the Buyer’s risk.
• Additional delivery charges may apply for re-delivery.

13. Return Policy

• Custom-made products generally cannot be returned.
• Returns are only accepted for delivery damage.
• Damage claims must be submitted in writing within 24 hours.

14. Defective Products

• The Seller aims to provide high-quality products.
• Natural timber variation is not considered a defect.
• Damage caused by misuse, incorrect treatment, or installation is excluded.
• Warping within acceptable tolerances is not considered defective.

15. Force Majeure

• The Seller is not liable for delays caused by events beyond its control.
• Force majeure events include strikes, floods, fire, shortages, and machinery breakdowns.

16. Warranty

• Wooden items carry a 5-year warranty.
• Ironmongery carries a 1-year warranty.
• Glass products carry a 10-year warranty.
• The Seller may repair or replace defective products at its discretion.

17. Glazing

• Glazing is only included if specified in writing.
• Where glazing is excluded, all responsibility passes to the Buyer or installer.
• The Seller is not responsible for glazing carried out by others.

18. Charges

• The Buyer may be charged for transport, storage, packaging, or failed collections.
• Products returned without proper packaging may incur surcharges.

19. Credit Buyers Account or Refunds

• No refunds apply to custom glass or Special Order Goods.
• Cancellation fees depend on the production phase reached.
• Refunds are processed within 10 business days where applicable.

20. Privacy Policy

• The Seller will take reasonable steps to protect personal information.
• Personal information may be used for processing orders and marketing.
• The Website uses cookies for functionality and analytics.
• The Seller will not sell personal information to third parties.

21. Changes to Terms & Conditions

• The Seller may amend these Terms & Conditions at any time.
• Continued use of the Website indicates acceptance of changes.

22. Electronic Communications

• The Buyer consents to receiving electronic communications from the Seller.

23. Ownership & Copyright

• All Website content is protected by copyright and trademark law.
• The Buyer may not reproduce Website content without written permission.

24. Disclaimer

• Use of the Website is entirely at the Buyer’s own risk.
• The Seller makes no guarantees regarding uninterrupted Website functionality.
• The Seller is not liable for damages arising from Website use.

25. Linking to Third Party Websites

• Third party links are outside the Seller’s control.
• The Seller is not responsible for Third Party Website content or policies.

26. Limitation of Liability

• The Seller is not liable for indirect or consequential damages.
• The Buyer indemnifies the Seller against claims arising from Website use.
• Force majeure events and natural timber variations are excluded from liability.

27. Availability & Termination

• The Website may be suspended or modified without notice.
• The Seller may terminate Website access for breaches of these Terms.